Effective October 27, 2026 · Vertex Pixels Media LLC / entendu.
SubA is a subtitle translation service provided by Vertex Pixels Media LLC. SubA uses the entendu. account and billing service. This policy explains the information processed when you connect your account and use SubA tools.
SubA processes your account identifier and authentication information; subtitle files and translations; source and target languages; style guides, project rules and terminology you submit; glossary review decisions; and job status, usage, error and billing records. Subtitle files may contain names or other personal information. Only submit material you are authorized to process.
We use this information to authenticate you, isolate your account and projects, translate and validate subtitles, export results, maintain approved project glossaries, estimate and settle minute usage, and investigate failures. A glossary candidate is not added to your approved glossary until you accept it.
SubA uses DigitalOcean for backend hosting, Supabase for authentication and account services, Google's Gemini service for model processing, and Stripe for payment processing. Google sign-in is available through the account login page. Model requests contain subtitle text and relevant translation context, rules and terminology; they do not need the complete original subtitle container.
Your selected chat or MCP client also processes messages, attachments and tool results under its own policies. Backend model calls use SubA's service; ordinary chat activity remains subject to your client's usage and privacy terms. Payment-card details should be entered only in the payment provider's interface, never into a SubA conversation.
SubA jobs have a seven-day availability period. Export your results before the job expires. Project glossary versions and account, billing and operational records are separate from the temporary job content and are not covered by that seven-day availability period.
Account, financial and operational records may be retained separately to maintain the service, prevent abuse and meet legal or financial obligations. Model providers and connected clients handle their own records under their applicable terms. The seven-day job availability period is not a guarantee of immediate deletion from all backups or provider systems. Contact us with a specific retention or deletion request.
You can query your job, export its result, and review and manage approved glossary versions through SubA tools. To request access, correction or deletion of information, contact the service provider at support@entendu.studio. Some records may need to be retained for legal or financial obligations.
SubA's public service uses HTTPS and authenticated account access. Model and backend credentials are held on the server, not requested from ordinary users. Do not share access tokens or authorization callback links in chat. No service can guarantee absolute security.
Privacy contact: support@entendu.studio. Operator: Vertex Pixels Media LLC. Effective date: October 27, 2026. Material changes will be reflected in the published policy.