Effective October 27, 2026 · Vertex Pixels Media LLC / entendu.
Vertex Pixels Media LLC provides SubA, a subtitle translation service using the entendu. account and billing service. SubA provides account-based subtitle translation, validation, glossary review and original-format export through compatible clients.
Use your own authorized account, protect your credentials, and submit only material you have permission to process. You retain your rights in submitted content. You authorize the processing needed to provide the requested service, including relevant content sent to our model provider. Do not attempt to access another user's jobs or bypass usage controls.
Provide your source language, target language, subtitle file and applicable studio protocol or style guide. You may also provide a glossary. When no customer protocol is supplied, SubA may apply its available target-language default guide and disclose the rules used. Project overrides take priority where supported; conflicting or unsupported rules need review.
Model output can contain mistakes. Review translations, names, layout and delivery requirements before submission to a customer or platform. SubA does not automatically submit online subtitles. Approved glossary entries require your review; candidates do not silently replace your existing terminology.
Eligible new accounts receive a one-time allowance of 45 shared AI minutes. Reconnecting or signing in again does not create another allowance. Entendu and SubA use the shared account balance. SubA shows a translation estimate before starting; translation jobs are rounded up to whole billable minutes.
Subscriptions and prepaid credits are managed through the existing billing interface. Review the prices and conditions shown at checkout before purchasing. Approved model work can consume minutes. Backend translation uses SubA models rather than your ChatGPT or Codex model allowance; activity in the chat client may still count toward its usage limits.
Your checkout and account interface describe the applicable subscription period, credit terms and rollover allowance. You can manage your subscription through the billing interface. Contact support@entendu.studio with cancellation or refund questions. This policy does not limit refunds or cancellation rights required by applicable law, and does not introduce a new pricing or credit-expiry policy.
Download your results within the job's seven-day availability period. Keep a copy of your original file. Network and provider failures can interrupt processing; available checkpoints may allow recovery without repeating completed work. Availability, speed and perfect translation accuracy are not guaranteed.
The SubA Privacy Policy describes account and content processing. Support: support@entendu.studio. Operator: Vertex Pixels Media LLC. Effective date: October 27, 2026. Nothing in the final terms should exclude rights that cannot lawfully be excluded.